Community Area

Ratings & Reviews

Overall Rating

(134 reviews)
97% of customers recommend this property

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Resident Reviews

submitted by Annalise S. - |Recommended: YesWonderful location and facilities — Quiet building, safe, and lovely
response from property -Thank you so much for the positive feedback. We’re thrilled to see that you rated Pinnacle five stars.
submitted by Brianna H. - |Recommended: YesI love the property and the staff Everyone is always willing to help. — I love living here This place is amazing and clean. I would recommend to anyone
response from property -That's great to hear! Thanks for taking a moment to share this positive review of Pinnacle!
submitted by JOVAAN V. - |Recommended: YesI think that the property is great overall. — Living here is very comfortable.
response from property -Thanks for taking a moment to share this review and high rating of Pinnacle Apartments! Your compliments motivate us in our continued efforts to serve you with an exceptional living experience.
submitted by David B. - |Recommended: YesGreat Place to live — property staff are truly professionals. They see that everything is running in your apartment.
response from property -Thanks for the kind words about Pinnacle Apartments! We're glad our community, with its friendly staff and convenient location, has been such a great home for you. We appreciate your residency!
submitted by Monique W. - |Recommended: YesI dont like the fact that rent and storage went up i wasnt prepared for that — i would tell them that it is really nice but the rent does go up
response from property -Thank you for your time in doing a review for us. We love having you as our resident here at Pinnacle. Alicia Wilson
submitted by Olivia B. - |Recommended: YesLoved living here — Peaceful, clean, and spacious place to live
response from property -We’re so pleased to hear that you’ve had a wonderful experience here at Promenade Pointe. Thank you for choosing to make your home with us, and for your compliments about our community!
submitted by Gabriel S. - |Recommended: YesExcellent Interior Exterior Needs Love — The interior is incredible. The AC is quick but clumsy to use to deal with hot VA summers, and the vaulted ceilings are amazing. I genuinely couldn't imagine a better apartment The walkways elevator garbage areas often have debris, likely due to hopefully very few inconsiderate neighbors. The elevator also has a last inspected sign from 2019 and was due in 2020, so it's nearly two years overdue but operates feels fine . Incredible 9.5 10 interior, 6 10 community. The price 1550 corresponds well compared to other properties in the area.
response from property -Thank you for your feedback. We are happy to address these things brought to our attention. Have a great rest of the day. ~ Alicia Wilson
submitted by Brianna H. - |Recommended: NoGood — It's a good community.
response from property -Thank you for your kind word. We are happy to have you live with us here at Pinnacle Apartments. ~ Alicia Wilson
submitted by SHAYLYNN N. - |Recommended: YesGreat Place — It’s a great, quiet, clean community.
response from property -Thank you for reviewing Pinnacle Apartments! We take great pleasure in providing our residents with an excellent living experience, and we sincerely appreciate your positive review as well as your high rating.
submitted by Dante H. - |Recommended: YesFamily friendly — Peaceful
response from property -Thank you for the five-star feedback! It means so much when our happy residents share their experiences!
submitted by Tyler J. - |Recommended: YesI think Pinnacle Apartments is a great place to live so far. If anything Disappoints ill update this. — It's nice quiet, neighbors mid their business, it isn't too loud, there's a good amount of parking, and it's close to lots of things to do.
response from property -Hello Tyler, and thank you for your excellent rating of Pinnacle Apartments! We appreciate your feedback.
submitted by Michelle M. - |Recommended: YesLOVE the property — Last October I walked in on a whim, praying an apartment was available. Well it was I was able to sign my lease and move in that evening. My girls and I love the community and all the amenities.
response from property -Thank you for your excellent review! We’re thrilled to hear that you're loving our community here at Pinnacle. Please let us know if you need anything in the future. We look forward to your continued satisfaction!
submitted by JaRae B. - |Recommended: YesI love the lifestyle that Pinnacle provides — Living here is exceptional I love the staff and amenities. Things are always upkept. There are tons of events, and staff is always available to assist. I feel safe and at home
response from property -Thank you for taking the time to write about your experience at Pinnacle. We are so happy to hear that you enjoy our amenities and community events. We hope that you will continue to enjoy our community and if you have any questions or concerns, please contact our front desk staff or our on-site manager.
submitted by Tonya D. - |Recommended: YesI give great ratings to this apartment community — Love living in this community. The people in management are very friendly, caring and resourceful.
response from property -Hello, and thank you for your excellent rating of Pinnacle! We appreciate your feedback, and hope that you'll reach out if we can assist you in any way.
submitted by Rashawn R. - |Recommended: YesImprovements can be made with communication — very comfortable and conveinent but pricey. it has to be the potential to be one of the best properties in the area with more clear communication and getting rid of the trash valet. it does not sense to have people leave their trash in a hall way inside a building when each building has a trash shoot ..its just makes the hallways stink and people are just lazy
response from property -Thank you for taking the time to provide this detailed insight into your experience at Pinnacle. We're happy that you're satisfied with our comfortable and convenient community; however, we regret that certain aspects of your living experience have prevented you from awarding us with a five-star rating. Your comfort and happiness are very important to us. Kindly send an email to to discuss your concerns and what we can do to improve your time at our community. Thank you.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Pinnacle Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Pinnacle Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose