FAQ

Yes, the application fee is $50 per person and the administration fee is a one-time fee of $300.

We offer anywhere from 4 to 15 month lease terms.

The security deposit can vary from $500 to one month’s rent.

No, there are no deposit alternative options offered.

Yes, renter’s insurance is required with a personal liability minimum of $100,000 and specified interested party.

Rent is due on the 1st day of each month.

Rent can be paid through the resident portal in the Loft app. Residents are able to save pavement options and pay with e-check, credit card, or debit card.

No. Residents are billed separately for their utility usage (water & sewer) in arrears, meaning they appear after the usage period along with rental payment in the resident portal. Electricity must be set up by the resident through Dominion Energy.

Yes, in addition to monthly rent, all residents are billed for the following standard: a $15 amenity fee, $25 valet trash service, $85 fiber‑optic internet, and $7 monthly pest control fee.

Residents can submit maintenance requests through their resident portal in the Loft app in the “service requests” tab.

Yes, 24-hour emergency maintenance is available. Emergency response is situational. Certain conditions, safety factors, and local requirements determine whether an issue qualifies as an after‑hours emergency and how it will be handled. Things such as Heat or AC issues (based on local temperature guidelines), water leaks, loss of power to the entire apartment (not caused by a community‑wide outage), no hot water, no working toilet, a refrigerator not operating, and lock-outs. While these are common emergency categories, each situation is evaluated based on the specific conditions to determine whether an after‑hours response is appropriate.

Yes, all resident’s will have fully fiber optic 1G internet in the home provided by Internet Subway.

Yes, washer and dryer is included for all units.

Yes, parking is available and monitored through a digital decal system. Residents are instructed on how to register for this upon move in. Visitor spots are marked and monitored by registration through QR codes located in the parking lot and public parking is available on Freeman Drive.

Yes, we are a pet friendly community.

Pinnacle Apartments welcomes 2 pets per apartment home. There is a one-time $350 pet fee per pet, and $45 monthly pet rent per pet. We utilize PetScreening.com to screen household pets, review reasonable accommodation requests for assistance and service animals, and confirm every resident understands our pet policies. All future residents must create a PetScreening.com Profile, even if there will not be a pet in the apartment. Please note that we do not have any weight restrictions for pets, but we do have a few breed restrictions including Pit Bull Terrier/Staffordshire Terrier, Chow, Spitz, Akita, Rottweilers, Doberman Pinschers, Canary, Alaskan Malamutes, and Wolf-hybrids.

No, we do not offer any furnished apartments.

Reserved parking is offered for a $75 monthly fee and garages for a $200 monthly fee.

Pinnacle offers a wide range of amenities designed to support comfort, convenience, and everyday living. Residents enjoy access to a clubhouse, resort‑style pool with cabana, fitness center and yoga room, business and conference spaces, a media room, and reliable 24‑hour emergency maintenance. Additional features include valet trash, car‑charging stations, a pet grooming station, an outdoor kitchen, storage units, a coffee bar, an Amazon Hub locker, elevator access in select buildings, and key fob access.

There is an amenity fee of $15 a month.

No, Pinnacle does not have any guest suites available.

You’re welcome to schedule a tour through our website or by giving our office a call. Walk‑ins are always welcome as well!

We offer both in‑person and virtual tours to help you explore the community in the way that works best for you. Our team is happy to walk you through the property onsite or connect with you virtually if that’s more convenient.

All applicants complete a standard screening process, which typically takes 1–5 business days. Your move‑in date depends on both the completion of screening and the availability of the selected apartment. Once those steps are finalized, we can confirm the earliest possible move‑in.

All applications are submitted online through our property website. Once your application is received, our team will reach out and guide you through the next steps.

All applicants must have a combined, verifiable source of income that meets current community guidelines and is no less than three (3) times the monthly rental rate.

Credit and rental history are reviewed by our screening provider, which evaluates factors such as overall credit performance, debt‑to‑income ratio, payment patterns, and any marks that may indicate future rent‑payment risk.

No, Pinnacle does not accept co-signers or guarantors.

Applicants must provide three months of bank statements, the most recent 30 days of verifiable income, and verifiable identification.